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Monkeys and Customer Success
In the dynamic world of Customer Success (CS), the saying “Not my circus, not my monkeys” might evoke a chuckle, but it hardly encapsulates the mindset needed for true success in this field. While it’s essential to clarify responsibilities, a siloed approach to customer issues is antithetical to the ethos of Customer Success. This blog…
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Unlocking Success: From Pain Points to Product Adoption
In the dynamic landscape of business, one principle remains steadfast: a satisfied client is not only loyal but also contributes more to your bottom line. On the flip side, an unsatisfied client can be a financial drain, generating increased support tickets, requiring additional solution engineering, prompting escalation calls, and often leading to discounts or even…
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A Day in the Life of a Customer Success Manager
The role of a Customer Success Manager (CSM) has evolved dramatically over the years. With businesses placing customers at the heart of their operations, the CSM has become a linchpin in fostering strong customer relations and nurturing growth. To give you a clearer picture, let’s walk through an example of a typical day for a…
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What is Customer Success?
The Essence of Customer Success & Its Role in Today’s Business Firstly, Customer Success ensures customers achieve desired outcomes using your product. Beyond just customer service and post-sale interactions, it stands as a proactive strategy, consistently prioritizing customer needs, enhancing their journey, and driving mutual value. Historically, the mantra ‘customer is king’ dominated. While it…
